It also allows for better tracking of incidents and requests.” “This integration point allows support providers to service their customers more efficiently. “We think this new offering will be interesting to smaller MSPs,” Glenn Gray, SolarWinds’ senior product marketing manager, told MSPmentor. Service techs also can leverage the integration to store chat transcripts and screenshots from completed support sessions in their ticket log and asset data. The integration allows service technicians to launch remote support sessions directly from asset reports and tickets and control end users’ Windows, Linux and Mac OS devices from any location, according to SolarWinds. SolarWinds (SWI) has integrated its Web Help Desk solution with DameWare‘s Remote Support software, enabling IT and managed service providers (MSPs) to immediately address customers’ IT problems.
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